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To Report Child Abuse and Neglect in New Mexico

  • 1-855-333-SAFE (7233) or #SAFE from your cell phone
  • Youth may text Reach NM at 505-591-9444 to report suspected abuse or neglect or be connected with resources and support.

Protective Services

Handles child abuse and neglect investigations, foster care and adoptions.

Locate your local Child Protective Services office

Foster care and adoptions hotline

Constituent Affairs

For assistance, questions or complaints about CYFD’s programs and services please contact the Constituent Affairs Office. 

Communications | Public Information Office

Media Inquiries, Department Marketing & Branding, Events, Social Media, Internal Communications and Website Management.

Andrew Skobinsky

Director of Communications
Andrew.Skobinsky@cyfd.nm.gov 

Jessica Preston

Deputy Director of Communications
Jessica.Preston@cyfd.nm.gov

Title IV-E Unit

Milissa Soto | Federal Reporting Bureau Chief

milissa.soto@cyfd.nm.gov

Location: PERA Building Santa Fe, New Mexico

Nicole Montoya-Jones | Title IV-E Medicaid Manager

nicole.montoyajones2@cyfd.nm.gov   

Location: PERA Building Santa Fe, New Mexico

HSD Liason

Lisa Ortiz | North East Region Title IV-E Specialist

lisam.ortiz@cyfd.nm.gov    

Counties in Region:
Santa Fe | Colfax / Union | Taos | Rio Arriba/Los Alamos
San Miguel/Mora/Guadalupe 

Erika Chavez | South West Region Title IV-E Specialist

erika.chavez2@cyfd.nm.gov 

Counties in Region:
Doña Ana | Lincoln | Grant | Sierra | Catron | Socorro
Luna/Hildalgo | Otero

Tamera Hicks | South East Region Title IV-E Specialist
Social Security Liaison

tamara.hicks@cyfd.nm.gov

Counties in Region:
Chaves | Lea | Curry | Quay/Harding/DeBaca | Roosevelt | Eddy

Melissa Escarcida | (Training)
Social Security Liaison

melissa.escarcida@cyfd.nm.gov

Letisha Roybal | Metro Title IV-E Specialist

latishan.roybal@cyfd.nm.gov 

Counties in Region:
Bernalillo County Offices 1 – 5

Lydia Galvan | Metro Title IV-E Specialist (Training)

lydiaa.galvan@cyfd.nm.gov

Justin Hunter | North West Region Title IV-E Specialist
Tribal Liaison

justinb.hunter@cyfd.nm.gov 

Counties in Region:
Cibola | McKinley | Sandoval | Valencia | San Juan | Torrance

Medicaid Frequently Asked Questions

Early Childhood Services

Early Childhood Services is now part of the Early Childhood Education & Care Department

Includes child care assistance, child care referral, child care licensing, home visiting, and PreK.

Juvenile Justice Services

Manages and reintegration facilities for juvenile offenders, probation and aftercare, and transition services.

Behavioral Health Services

Supports statewide behavioral health services for infants, toddlers, children, adolescents and transition-age youth.

Behavioral Health Licensing and Certification Authority

Statewide crisis and access hotline

Office of Children’s Rights

For information about the Office of Children’s Rights

For help filing a foster child or foster youth grievance

CYFD Job Opportunities and Recruitment

For information on employment opportunities within CYFD, call (505) 412-5261, or send an e-mail to HR.Recruitment@cyfd.nm.gov.

CYFD General Human Resource Inquiries

For General HR inquiries, including employment verifications, call (505) 570-7328, or send an e-mail to cyfd.hr@cyfd.nm.gov.

Other Key Contacts

Office of the Secretary

Office of the General Counsel

Office of the Inspector General

HIPAA Privacy Office

Administrative Services

Records Requests

Records requests of the Children, Youth, and Families Department should be sent to Kathleen Hardy.

For public records requests, please submit a written request to Kathleen Hardy that includes the following information:

      • Your name
      • Your contact information (including mailing address and phone number)
      • A description of the records you’re requesting

If you are unable to email your request, it can be sent by regular mail to:

Kathleen Hardy
Children Youth and Families Department
P.O. Drawer 5160
Santa Fe, NM 87502-5160

Juvenile Justice records requests

Protective Services records requests

New Mexico Inspection of Public Records Act (IPRA)

To request an Adam Walsh abuse/neglect check complete the form to the right and submit the notarized original to:

CYFD Protective Services
CRC Unit Room 225
PO Drawer 5160
Santa Fe, NM 87502-5160.