Contact Us
Report Child Abuse or Neglect In New Mexico
Report Child Abuse & Neglect - (855) 333-7233
To report suspected child abuse or neglect call 1 (855) 333 – SAFE (7233) or you may call #SAFE from any mobile phone.
REACH NM - (505) 591-9444
Help is just a text away! It’s free, anonymous and staffed by a specially trained team that is standing by 24/7/365. Youth may text to report abuse, neglect or to access family resources.
CYFD Peer to Peer Warm Line
The Peer-to-Peer Warmline is a free statewide program that offers New Mexicans a place to call and talk with people with lived experience and can be a great asset for Resource/Foster Parents, Biological Parents, and Guardians who are in need of support.
Warmline peer specialists work in close coordination with the professional staff on the New Mexico 988 Crisis and Access Line and are available to call from 7:00am -11:30pm MT or by text from 6:00pm-11:00pm MT, 7 days a week, 365 days a year. You can reach the New Mexico Peer-to-Peer Warmline at 1-855-4NM-7100 (466-7100). Learn More Here
Communications | Public Information Office
Media Inquiries, Department Marketing & Branding, Events, Social Media, Internal Communications and Website Management.
Jessica Preston
Deputy Director of Communications
CYFD Records Request
All records and IPRA requests should be sent to the records custodian.
All requests must be submitted in writing and must include the following information:
- Your Name
- Your contact information (including phone number, email and mailing address
- A description of the records you are requesting.
If you are unable to email your request, please mail the written request to:
Kathleen Hardy
New Mexico Children, Youth, and Families Department
P.O. Drawer 5160
Santa Fe, New Mexico 87502-5160
Juvenile Justice Records Request
Protective Services Records Request
Office of Advocacy
The Office of Advocacy promotes the rights of children and families in New Mexico by supporting social justice advocacy through inclusion, equity, LGBTQ rights, access to reproductive health services trauma-responsive behavioral health services, and a family-centered approach by identifying innovative transformative approaches to child welfare reform.
Office of Advocacy
Resource Foster Child Grievance
Constituent Affairs
For assistance, questions or complaints about CYFD’s programs and services.
Family Services
Family Services Division:
Behavioral Health Services
Behavioral Health Division: Supports statewide behavioral health services for infants, toddlers, children, adolescents and transition-age youth.
Behavioral Health Licensing and Certification Authority
Statewide Crisis and Access Hotline
New Mexico’s 988: is the confidential lifeline for emotional, mental, or alcohol and drug use support.
Free, Private and Confidential Support 24/7 by Phone, Text or Chat
No matter the circumstances, don’t wait to get help. Call or text “TALK” to 988, or chat online at www.988lifeline.org/chat.
Protective Services
Handles child abuse and neglect investigations, foster care and adoptions.
Locate your local Child Protective Services office
Foster Care and Adoptions Hotline
Juvenile Justice Services
Manages and reintegration facilities for juvenile offenders, probation and aftercare, and transition services.
Statewide Crisis and Access Hotline
Human Resources and Recruitment
For General HR inquiries, including employment verifications, call (505) 570-7328, or send an e-mail to cyfd.hr@cyfd.nm.gov.
Other Key Contacts
Office of General Counsel
Office of Operations and Program Support
Office of Administrative Services
Office of Tribal Affairs
Office of Performance & Accountability
Title IV-E Unit
Milissa Soto | Federal Reporting Bureau Chief
Location: PERA Building Santa Fe, New Mexico
Nicole Montoya-Jones | Title IV-E Medicaid Manager
nicole.montoyajones2@cyfd.nm.gov
Location: PERA Building Santa Fe, New Mexico
HSD Liason
Lisa Ortiz | North East Region Title IV-E Specialist
Counties in Region:
Santa Fe | Colfax / Union | Taos | Rio Arriba/Los Alamos
San Miguel/Mora/Guadalupe
Erika Chavez | South West Region Title IV-E Specialist
Counties in Region:
Doña Ana | Lincoln | Grant | Sierra | Catron | Socorro
Luna/Hildalgo | Otero
Tamera Hicks | South East Region Title IV-E Specialist
Social Security Liaison
Counties in Region:
Chaves | Lea | Curry | Quay/Harding/DeBaca | Roosevelt | Eddy
Melissa Escarcida | (Training)
Social Security Liaison
Letisha Roybal | Metro Title IV-E Specialist
Counties in Region:
Bernalillo County Offices 1 – 5
Lydia Galvan | Metro Title IV-E Specialist (Training)
Justin Hunter | North West Region Title IV-E Specialist
Tribal Liaison
Counties in Region:
Cibola | McKinley | Sandoval | Valencia | San Juan | Torrance