Overview of Performance and Quality Assurance

Programs

Medicaid Unit

Working in partnership with the Human Services Department, our certified Presumptive Eligibility Determiners support all JJS involved clients throughout the state to achieve their rehabilitation needs by ensuring access to Medicaid benefits and treatment resources.

Quality Assurance Unit

Objectively assesses compliance with JJS procedures, provides compliance gap and trend analysis, and makes recommendations. Provides facilities with independent incident review and supports facility partnership to promote continuous quality improvement initiatives.

Grievance Unit

Administrates the client grievances process as an opportunity for clients to learn, develop, and practice self-advocacy skills, while providing facility management with insight into potential quality improvement.

Performance-based Standards (PbS) Unit

PbS is a data-driven continuous improvement process for juvenile justice facilities, community residential programs and reentry services to improve conditions and quality of life in our secure juvenile facilities. PbS offers research-based standards and performance measures that focus on making facilities safe, monitoring program effectiveness, and achieving positive outcomes.

Prison Rape Elimination Act (PREA) Unit

Ensures CYFD’s compliance with the Federal Prison Rape Elimination Act (PREA) and its ongoing commitment to prevent, detect, and respond to all allegations of sexual abuse and harassment.